Order form

Please fill in the order form. For Ordering Guidelines, please click here.
Orders for the current month must be received by the second last business day of that month.

Your information

Notes

Your order

Brand Name
Product Code
Description
QuantityQty
Add More Items

$
$
$
$

Your payment

Payment via

Freight must be paid prior to delivery.
Minimum credit card payment is $24 which will cover two Victorian deliveries.
Multiple delivery fees may be paid in advance. Funds will be held in member's personal credit account.

This transaction is secure.

Please allow ten business days for processing and delivery
ONCE AN ORDER FORM HAS BEEN SUBMITTED WE ARE UNABLE TO MAKE ALTERATIONS


Ordering guidelines

  • Orders must be in writing by post, fax or email - phone orders cannot be accepted
  • Complete the form fully, including the codes for the products required. Our processors work from the codes; ensure they are listed correctly
  • Include a daytime phone number
  • Orders not clearly marked for pick-up will be posted at the member’s expense
  • Allow ten business days for processing and delivery
  • Check contents immediately after arrival – ensure products and quantities are as expected and promptly notify OAM of errors

Monthly limits

  • The government limits ostomy products per calendar month – discuss the limits with a stomal therapist and order within the guidelines
  • We maintain a record of monthly issues and can identify each month’s order
  • Orders cannot be backdated

Ordering cycles

  • Members may order in a one-month or two-month cycle (or as needed if less frequent)
  • Before moving to a two-month cycle (ie ordering two month’s worth of supplies at once, six times per year) please contact Sue or Hermione on 03 9888 8523 to arrange
  • Postage on a two-month supply is currently $18 within Victoria and $25 interstate

Payments

  • Credit cards: Minimum payment is $24 - this will cover two Victorian deliveries. Larger payments are welcome – funds will be held in the member’s personal credit account
  • Cheques/money orders: Make payable to Ostomy Association of Melbourne Inc and write the member’s name clearly on the back.
  • Dishonoured cheques will incur a fee of $20
  • Bank transfers, direct deposits and BPAY will not be accepted
  • The balance of a member’s postage account is shown on the packing slip that ships with each parce

Annual Fees

Annual fees are due each year in advance, payable in June. They are not refundable but may be paid anytime.

Year Full Concession
2017-18 $65 $50

Postage costs

  Within Victoria Interstate Express Post
One-month Issue $12 $15 $20
Two-month Issue $18 $25 $30

Donations

  • As a not-for-profit organization we welcome donations. Donations of $2.00 and over are tax deductible.

Holiday Supplies

  • Members may request supplies in excess of two months (up to six months) for travelling
  • An itinerary must be submitted with the order form and extra time allowed to process holiday supplies
  • Holiday supply orders must be clearly marked “Holiday Supply”
  • Postage costs on holiday supplies are multiplied by months. Eg Four-month supply costs double the two-month issue charge

Belts, Underwear and Support Garments

  • Garments should only be ordered on the specific advice of a stomal therapy nurse.
  • We cannot exchange belts, underwear or support garments, nor can we advise on sizing.

Stomal Therapy Nurse

Members may see our stoma nurse free of charge. Make an appointment with reception on 03 9888 8523

Questions or Concerns

For further information or help with ordering please call us on 03 9888 8523 or click here for the contact us form.