Order Form

This online ordering system will soon be discontinued

To continue ordering online please register for our Member Portal.

Using the portal will allow you to:

Order supplies online faster than the form below

Make secure, real-time payments for postage and membership

Check your ordering history and reorder products you’ve had before without knowing the item codes

Check the status of current orders

Check the balance of your credit account

Check membership expiry

Securely upload documents (concession cards, Medicare cards, etc)

Update your contact details

Using the portal will mean you won’t have to enter the same information every time – it remembers your contact details, Medicare number and item codes from your previous orders and sends you email notifications when your order has been lodged, reviewed, processed and packed so you will know exactly what is happening with your order.

Please transition your online ordering to the portal by registering here.

Please note: Orders for the current month must be received by the second last business day of that month.

* Required

Online Order Form

Your Information

Delivery Address - parcels will be sent to this address
Delivery Address - parcels will be sent to this address
Street address
Street address line 2



Your Order


Please note: If claiming the concession fee rate you must provide a copy of your concession card by post or email
Donations over $2.00 are tax deductible


Please note: Freight must be paid prior to delivery. If sufficient funds have not been prepaid and a payment is not made with this order the goods cannot be delivered.

Your Payment

Payment Via
The minimum credit card payment is $26 which will cover two Victorian deliveries.
Multiple delivery fees may be paid in advance.
Funds will be held in the member's personal credit account, the balance of which will be shown on the picking slip delivered with this order.
Remember - orders placed after 3pm on December 21st will be claimed as supplies for January 2024

Ordering Guidelines

  • Orders must be in writing by post, fax, email or through our website – phone orders cannot be accepted
  • Complete the form fully, including the codes for the products required. Our processors work from the codes; ensure they are listed correctly
  • Include a daytime phone number and/or a mobile phone number
  • Allow up to ten business days for processing and delivery
    Check contents immediately after arrival – promptly notify OAM of errors
  • Orders for the current month must be received by the second last business day of that month to ensure we have time to process them before the month ends

Monthly Limits

  • The government limits ostomy products per calendar month – discuss the limits with a stomal therapy nurse and order within the guidelines. Orders which do not comply with SAS rules will be adjusted without notice.
  • We maintain a record of monthly issues and can identify each month’s order
  • Orders cannot be backdated

Ordering Cycles

  • Most members order monthly but members who have had their stomas for longer than six months can use a two-monthly ordering cycle and have two months of products delivered at once.


  • Credit cards (MasterCard and Visa): Minimum payment is $26 – this will cover two Victorian deliveries. Larger payments are welcome – funds will be held in the member’s personal credit account
  • Cheques/money orders: Make payable to Ostomy Association of Melbourne Inc and write the member’s name clearly on the back.
  • Dishonoured cheques will incur a fee of $20
  • Direct deposits can be made to Westpac BSB 033 058 Acc number 462 479. Please put membership number and surname as the reference when making a direct deposit.
  • The balance of a member’s credit account is shown on the packing slip that ships with each parcel

Annual Fees 2023-2024

Note: Valid Commonwealth concession cards must be presented to receive concession rates

  • Total fees payable by 30 June 2023: Full Members: $70 Concession Members: $60

Postage Costs

 Within VictoriaInterstateExpress Post
One-month Issue$13$16$20
Two-month Issue$20$27$30


  • As a not-for-profit organization, we welcome donations. Donations of $2.00 and over are tax deductible.

Holiday Supplies

  • Members may request supplies in excess of two months (up to six months) for travelling overseas
  • Additional paperwork and extra time is required to claim holiday supplies. Contact us for details.
  • Postage costs on holiday supplies are multiplied by months. Eg Four-month supply costs double the two-month issue charge

Belts, Underwear And Support Garments

  • Garments should only be ordered on the specific advice of a stomal therapy nurse
  • We cannot exchange belts, underwear or support garments, nor can we advise on sizing

Product Advice And Stomal Therapy Care

OAM admin staff and volunteers cannot offer product advice (sizing, varieties, product codes, etc). A telephone advice line manned by a Stomal Therapy Nurse is available  on Tuesdays. Please call Reception to be added to the call list.

Questions Or Concerns

For further information or help with ordering please call us on 03 9888 8523 or email enquiries@oam.org.au