In some cases Australia Post is experiencing significant delays in delivering parcels
PLEASE ENSURE YOU KEEP A REASONABLE AMOUNT OF SUPPLIES ON HAND AT HOME (FOUR TO SIX WEEKS WORTH) AND ALLOW EXTRA TIME FOR DELIVERY
If you provide an email address when placing your order you will receive the Australia Post tracking number when your parcel is on the way
For the duration of the corona virus COVID-19 health crisis, the distribution centre is closed to the public. We are still distributing ostomy supplies but to protect our staff and volunteers from unnecessary face to face contact, we request all members have their ostomy supplies delivered by post. Limited contactless pickup service is available for those unable to have their orders delivered.
Please note pickups are not available on Mondays.
While social distancing measures are in place, our phone lines are manned from 9am to 3pm Monday to Friday, excluding public holidays.
Other closures are for Annual Stocktake from 12.00 pm on the last business day of June each year and for the Christmas period Friday 22 December 2023 to Tuesday 2 January, 2024.
Ostomy Association of Melbourne is receiving a lot of enquiries about the impact this virus may have on product availability.
All the major ostomy suppliers in Australia assure us that supply of products to associations will continue as normal however Australia Post are experiencing significant delays in delivering our outgoing parcels.
PLEASE ENSURE YOU KEEP A REASONABLE AMOUNT OF SUPPLIES ON HAND AT HOME (FOUR TO SIX WEEKS WORTH) TO MAKE SURE YOU DON’T RUN OUT OF SUPPLIES AND ALLOW EXTRA TIME FOR DELIVERY.
To protect our staff and volunteers from unnecessary face to face contact, the distribution centre is now closed to the public. For the duration of this health crisis we request that members have their ostomy supplies delivered whenever possible. Limited contactless pickup service is available for those unable to have their orders delivered..
If attending the premises, it is essential for you to be aware that you will not have direct contact with our staff. You will need to remain outside the building and to observe the social distancing protocols we have in place. You may experience a wait if you insist on attending the premises as our reception staff have been seconded to other areas while reception is closed. Your patience is appreciated.
All our staff and volunteers are working very hard to keep our dispatch rate up to our usual high standard.