In some cases Australia Post is experiencing significant delays in delivering parcels
PLEASE ENSURE YOU KEEP A REASONABLE AMOUNT OF SUPPLIES ON HAND AT HOME (FOUR TO SIX WEEKS WORTH) AND ALLOW EXTRA TIME FOR DELIVERY
If you provide an email address when placing your order you will receive the Australia Post tracking number when your parcel is on the way
For the duration of the corona virus COVID-19 health crisis, the distribution centre is closed to the public. We are still distributing ostomy supplies but to protect our staff and volunteers from unnecessary face to face contact, we request all members have their ostomy supplies delivered by post. Limited contactless pickup service is available for those unable to have their orders delivered.
Please note pickups are not available on Mondays.
While social distancing measures are in place, our phone lines are manned from 9am to 3pm Monday to Friday, excluding public holidays.
Other closures are for Annual Stocktake from 12.00 pm on the last business day of June each year and for the Christmas period Thursday 23 December 2021 to Tuesday 4 January, 2022.